Refund Policy

 Refund & Return Policy

Because our products are mystery scoops, all sales are final 

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 No Returns or Exchanges

Due to the surprise nature of our products:

- We do not accept returns
- We do not offer exchanges
- We do not offer refunds based on item preference

Every scoop is randomly packed to keep the experience fun and fair for everyone 

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 Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong items, we’ve got you 

Please contact us within 48 hours of delivery with:

- Your order number
- Photos of the issue

We’ll review and make it right 

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 Order Changes & Cancellations

Orders cannot be changed or canceled once they are placed, so please double-check everything before checking out 

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 Questions?

We’re always here to help 
If you have any concerns about your order, feel free to reach out and we’ll get back to you as soon as possible 

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Thank you for shopping Kissy Kissy Scoops 
We can’t wait for you to see what you get